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Quality Issues Policy
Last Updated: Tuesday, April 7, 2026 • Effective Date: Tuesday, April 7, 2026
What Counts as a Quality Issue
Issues include services not matching listing details, missing inclusions, significant service-quality failures, and major delivery deviations.
Reporting Window
Travelers should report quality concerns within 48 hours of activity completion and include evidence (photos, messages, booking details, and relevant documentation).
Investigation and Outcomes
AFRICONNECT reviews both sides and may issue no action, partial refund, full refund, warning, or account enforcement based on evidence and policy standards.
Operator Responsibilities
Operators must maintain accurate listings, professional service standards, safety readiness, and timely communication to prevent quality failures.
Contact
Questions: adam.k.renoux@gmail.com