1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support:
- Account information (name, email, phone number)
- Profile information (bio, preferences, travel history)
- Payment information (processed securely through Stripe)
- Communication data (messages, reviews, feedback)
- Business verification documents
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Personalize your experience with AI recommendations
- Verify business credentials and maintain platform safety
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With businesses when you make a booking (limited to necessary information)
- With service providers who assist us in operating our platform
- When required by law or to protect our rights and safety
- In connection with a business transfer or acquisition
- With your consent or at your direction
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5. Third-Party Services
We use the following third-party services that may collect information:
- Stripe: Payment processing (see Stripe's privacy policy)
- Supabase: Database and authentication services
- OpenAI: AI-powered features and recommendations
- Vercel: Hosting and analytics
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our platform
- Provide personalized content and recommendations
- Improve our services and user experience
You can control cookies through your browser settings, but disabling them may affect platform functionality.
7. Your Rights (GDPR Compliance)
If you are in the European Union, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to processing of your data
- Restriction: Request limitation of processing
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 3 years after account closure, unless a longer retention period is required by law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@africonnect.com
Data Protection Officer: dpo@africonnect.com
Address: [Company Address]
Phone: [Contact Number]